p3a9's Privacy Policy

Welcome to the p3a9 platform. This privacy policy describes how p3a9 collects, uses, stores, and protects your personal information. By using our platform, you are considered to have accepted the terms of this privacy policy.

We believe transparency is the foundation of a healthy relationship. That is why this document explains in detail how your information is used and what rights you have. Contact our support team for any questions.

When you use the p3a9 platform, we may collect the following types of information:

2.1 Information provided directly

Information you voluntarily provide when you create an account, log in, or use our services:

• Full name and date of birth
• Email address and mobile number
• Identity document details (for verification purposes)
• Payment details (bKash, Nagad, Rocket or bank account details)
• Information provided when contacting support

2.2 Automatically collected information

Some information is collected automatically while you use the platform:

• IP address and browser type
• Device information (operating system, model)
• Your activity on the platform and gaming history
• Login time and session information
• Data collected through cookies and similar tracking technologies

2.3 Information received from third parties

For identity verification and fraud prevention, we may also collect certain information from trusted third parties. This information is used solely to ensure the security of your account.

p3a9 uses your information for the following legitimate purposes:

• Managing your account and verifying your identity
• Processing transactions — deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
• Providing customer service and support
• Ensuring platform security and fraud prevention
• Meeting legal obligations and cooperating with relevant authorities
• Improving platform quality and enhancing user experience
• Taking necessary steps to ensure responsible gaming
• Sending important security notifications and account-related information

p3a9 does not sell or rent your information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service provider partners

We work with trusted service providers for payment processing, identity verification, technical services, and analytics. These partners receive only the minimum necessary information and are required to comply with our privacy standards.

4.2 Legal requirements

We may be required to provide necessary information in response to a valid legal order, court directive, or lawful request from a government authority.

4.3 Fraud prevention

Information may be shared with relevant authorities as needed to detect and prevent money laundering, fraud, or other illegal activities.

4.4 Business transfer

In the event of a merger, acquisition, or sale of assets, your information may be transferred. However, you will be properly notified in advance in such cases.

p3a9 takes the highest technical and organisational measures to protect your information. The key elements of our security framework are:

• All data transmission secured through SSL encryption
• Sensitive information such as passwords is stored using industry-standard hashing methods
• Two-step verification available to prevent unauthorised access to accounts
• Regular audits and risk assessments by the security team
• Data stored in secure data centres
• Regular data protection training for staff

While we make every effort to ensure the highest level of security, no method on the internet is 100% secure. We therefore advise you not to share your login credentials with anyone and to use a strong password.

The p3a9 platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser.

6.1 Essential cookies

These cookies are necessary for the basic operation of the platform. Without them, account login, transaction processing, and security features will not work.

6.2 Functional cookies

These cookies help remember your preferences and settings so you do not have to reconfigure them on each visit.

6.3 Analytics cookies

We collect analytics data to understand platform performance and improve user experience. This information remains fully anonymized.

You can control cookies from your browser settings. However, disabling essential cookies may affect the functionality of the platform.

p3a9 stores your information for as long as necessary. The factors that determine the retention period are:

• Account-related information is retained for as long as your account remains active
• Financial transaction records are retained for the period required by legal obligations
• Identity verification documents are retained as required
• Even after an account is closed, some information may be kept for a specified period for fraud prevention and legal compliance

Once the retention period ends, your information is securely deleted or anonymized.

As a p3a9 user, you have the following rights. Contact the support team to exercise these rights:

8.1 Right to access information

You have the right to know what information we have collected about you and to receive a copy of that information.

8.2 Right to correction

You have the right to request correction of any inaccurate or incomplete information in your records.

8.3 Right to deletion

In certain circumstances you may request deletion of your personal information. However, some information may need to be retained due to legal obligations.

8.4 Right to restrict processing

In certain circumstances you have the right to request that the processing of your information be restricted.

8.5 Right to object

You have the right to object to the use of your information for specific purposes.

p3a9 strictly does not collect information from minors (persons under 21 years of age) and does not permit them to use the platform. Age verification is mandatory at the time of account registration.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the relevant account.

The p3a9 platform may contain content from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi. These third parties have their own privacy policies which are separate from ours.

We work with bKash, Nagad, Rocket, and banking services for payment processing. When using these services, their own privacy policies apply.

We are not responsible for the privacy practices of third-party websites or services.

p3a9 reserves the right to update this privacy policy as needed. If significant changes are made, we will notify you in the following ways:

• By displaying a notice on the platform
• By sending a notice to your registered email
• By updating the "Last updated" date on this page

Continued use of the platform after changes are made will be considered acceptance of the revised policy. It is recommended to check this page regularly.

If you have any questions or concerns about this privacy policy, or wish to exercise your data-related rights, please contact our support team. Our support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week.

• Live chat: Visit the platform and chat with us directly
• Email: [email protected]

We give the highest priority to your privacy and are committed to giving full attention to every request.